Cancellation & refund policy

Last updated: 29 September 2026

Cancelling an order

• You can cancel from My orders any time before we accept it. You get a full refund.
• Once printing has started we can't cancel, because each item is made for you.

Damaged, defective or wrong items

If your item arrives broken, has a real printing defect, or isn't what you ordered, email hello@example.com within 48 hours of delivery with your order number and photos (including the parcel). We will reprint and ship it free, or refund you in full, whichever you prefer.

What we can't accept back

• Change of mind, since items are custom made.
• Normal layer lines, tiny surface marks or small colour differences from the screen.
• Custom designs made from a file or idea you supplied, unless they are damaged in transit.

How refunds are paid

Approved refunds go back to your original payment method within 5 to 7 working days. For cash on delivery or UPI orders, we refund to a UPI ID or bank account you give us.